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  • Join your supplier’s Priority Services Register - Ofgem
    You can ask to join your supplier or network operator’s Priority Services Register if you: have reached state pension age; are pregnant, or have young children; struggle with speaking or reading English; You can also join if you’re living with a disability or a long-term medical condition, including: mental health conditions
  • More customers in vulnerable situations to receive help under the . . .
    More customers in vulnerable situations will get extra help, under changes to the Priority Services Register (1) announced by Ofgem today Those customers on the Priority Services Register can get free, vital services from network operators and suppliers to help them manage their energy
  • Get help if you cannot afford your energy bills | Ofgem
    Join a Priority Services Register All suppliers have a Priority Service Register This is a list of customers who may need extra help, either all the time or due to something that’s happened in their lives Find out if joining this list is right for you Supplier schemes and grants
  • Review of the Priority Services Register - Ofgem
    ‘Priority Services Register’ (PSR) – and put consumers from certain eligible groups on the register when they request it The eligible groups are people of pensionable age,
  • Vulnerable Consumers and the Priority Services Register - Ofgem
    explore issues relating to the current suitability of the Priority Service Register and how it may operate in future All energy companies, including suppliers and distribution network companies, are obliged to keep a Priority Services Register (PSR) – a list of customers who may have additional
  • Open letter consultation on potential changes to severe weather related . . .
    customers on the Priority Service Register (PSR)3 The severe storms in December 2013 have prompted further consideration of aspects of the Guaranteed Standards of Performance regime We are now looking at how we might build on our earlier proposals in a way that would establish additional customer protection
  • Electricity Distribution Stakeholder Engagement and Consumer . . .
    Network companies’ approach to management and use of the Priority Service Register (PSR) and associated services; Network companies’ approach to develop and utilise partnerships (eg referral networks) to identify and deliver solutions (both energy and non-energy) for vulnerable consumers; and
  • esponse to Review of the Priority Services Register Update and . . . - Ofgem
    We agree that any changes to the Priority Service Register (PSR) licence requirements must be clearly focused on improving the experience of consumers in relation to their safety, ability to access services and communication with energy companies
  • The Information Commissioner’s response to Ofgem’s consultation . . .
    consultation reviewing the existing Priority Services Register (PSR) We recognise the importance of having this resource, so that energy companies can ensure those with particular vulnerabilities are identified and, in the case of emergencies such as the power cuts last winter, ensure that appropriate provision is made to maintain continuity of
  • Stephanie. Trubshaw@enwl. co. uk - Ofgem
    Our experience of working with United Utilities to exchange priority service register information has provided us with several important insights on how the system could be developed further We also have a track record in investing in our network to help reduce customer bills





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